USER PRIVACY
Privacy Policy
Your privacy matters to us. Learn how Orix Automation collects, uses, protects, and manages information across our website, services, and client projects.
LAST UPDATED: AUGUST 2026
ORIX AUTOMATION
ORIX AUTOMATION
Your Privacy Matters
At Orix Automation, we believe privacy is an essential part of responsible technology. We collect and use information only when reasonably necessary to provide, improve, secure, and support our services.
By using the website or requesting services, users acknowledge this Privacy Policy.
Table of Contents
SECTION 01
Information We Collect
We may collect information that users voluntarily provide when interacting with Orix Automation, including:
Full name
Email address
Phone number
Company details
Project requirements
Service inquiries
Consultation requests
Payment information
Account details
Support messages
Form submissions
Voluntarily provided data
We only collect information reasonably necessary to provide and improve our services.
SECTION 02
Information Collected Automatically
Certain technical information may be collected automatically when users interact with the website, such as:
IP address
Browser type
Device type
Operating system
Referring URL
Pages visited
Approximate location
Website interaction data
Performance diagnostics
This information may be used for security, analytics, performance improvement, troubleshooting, and website optimization.
SECTION 03
Contact & Lead Information
When a visitor contacts Orix Automation, requests a consultation, submits a form, or asks for a service, we may collect the information necessary to respond.
This can include name, email, phone, company, business requirements, project details, preferred service, and consultation information.
We use this information only for communication, consultation, project evaluation, and service delivery.
SECTION 04
How We Use Your Information
Information may be used to:
Provide requested services
Respond to inquiries
Deliver AI automation solutions
Develop AI agents
Build workflows
Manage client projects
Provide support
Provide maintenance
Improve website functionality
Improve service quality
Maintain platform security
Detect unauthorized activity
Process payments where applicable
Communicate service updates
Comply with legal obligations
IMPORTANT • 06
Client & Project Data
Clients may provide business information, workflow information, operational information, documents, API credentials, integration details, or other information required to build and maintain their automation systems.
Orix Automation uses client-provided information only as reasonably necessary to deliver, maintain, secure, troubleshoot, and improve the agreed services.
We do not claim ownership of our clients' business data. Confidential client information is treated responsibly.
SECTION 07
Source Code & Workflow Ownership
Subject to the applicable project agreement:
1
Client project source code/workflows may be provided to the client.
2
The client receives the agreed ownership/use rights for their project.
3
Orix Automation may retain limited technical backups for operational, security, maintenance, or recovery purposes during the applicable retention period.
4
Client data is not publicly disclosed merely because Orix Automation developed the project.
SECTION 08
Hosting & Maintenance
Clients may optionally use Orix Automation hosting and/or maintenance services. If Orix Automation hosts a client's workflow:
- ✦ Hosting is used to operate the agreed automation system.
- ✦ Access to hosted data may be necessary for maintenance, troubleshooting, monitoring, security, and technical support.
- ✦ Access should be limited to what is reasonably necessary.
Hosting and maintenance terms may vary depending on the project/service agreement.
SECTION 09
AI & Third-Party Services
Orix Automation may integrate third-party services such as AI model providers, automation platforms, hosting providers, cloud infrastructure, databases, communication platforms, analytics services, payment processors, and external APIs.
Examples may include AI providers, n8n, GoHighLevel, Zapier, Langflow, cloud platforms, and other third-party tools depending on the project. Not every client uses all of these services.
Third-party providers may process information according to their own terms and privacy policies.
SECURITY • 11
Data Security
Orix Automation uses reasonable technical and organizational safeguards designed to protect information from:
Unauthorized AccessUnauthorized DisclosureAlterationLossMisuse
While we strive to protect your data, no system can promise absolute security.
SECTION 12
Data Retention
Client/project-related information may generally be retained for up to 30 days after project completion when necessary for operational backup, recovery, troubleshooting, or administrative purposes.
After the applicable retention period, information may be deleted or anonymized unless:
- The client requests otherwise
- A maintenance/hosting agreement requires continued retention
- Retention is necessary for legal, security, accounting, or dispute-resolution purposes
SECTION 13
Portfolio & Case Studies
Orix Automation may showcase selected projects, websites, workflows, screenshots, results, or technical implementations as portfolio or case-study material only with appropriate client permission.
If the client does not provide permission, confidential project information should not be publicly disclosed. If a client requests that their project not be shown publicly, Orix Automation will respect that request subject to any previously agreed contractual terms.
IMPORTANT • 14
Your Privacy Rights
Depending on applicable law, users may have rights to:
Request access to personal info
Request correction of inaccuracies
Request deletion of personal info
Learn how data is used
Withdraw consent where applicable
Ask privacy-related questions
Requests can be submitted through our official contact channel.
SECTION 15
International Data Processing
Because Orix Automation may use global cloud, AI, hosting, automation, and API providers, some information may be processed or stored outside Bangladesh.
Such processing may occur through third-party infrastructure and is subject to applicable safeguards and provider policies.
SECTION 16
Children's Privacy
Orix Automation's services are not intentionally directed toward children under 13 and we do not knowingly collect personal information from children under 13.
If such information is discovered, reasonable steps may be taken to remove it.
SECTION 17
Changes to This Privacy Policy
Orix Automation may update this Privacy Policy when services change, technology changes, legal requirements change, or data practices change.
The updated policy should show a revised "Last Updated" date.
Privacy Questions?
If you have questions about this Privacy Policy, how we handle information, or would like to submit a privacy-related request, please contact Orix Automation.
hello@orixautomation.com